Since the internet emerged, e-commerce has been one of its widespread uses. With each passing year comes new shoppers, trends, and ultimately, strides for the industry’s players. There’s no doubt that the significant growth in e-commerce has technology as one of its major proponents. Now more than ever, there are numerous software and tools all e-commerce businesses can leverage to grow.
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Here are three types of software your e-commerce business should be using right now.
1. Retail Software
In the past, e-commerce only existed as a concept to Michael Aldrich, who’s often touted as the father of online shopping. Through the hands of Amazon’s founder Jeff Bezos and the like of China’s Jack Ma, the concept has almost become an inseparable part of our daily lives.
E-commerce today is doing all the numbers and making things easier and faster. There are currently about two billion online shoppers in the world. Whatever position you hold in the retail market, a POS software download can never be a miss.
Your online business’ POS system helps manage inventory and handle online transactions. It can also serve as a one-stop shop to manage all your financial and sales data. Most POS software solutions have a cloud platform, so it’ll be hard to lose data. On the other hand, it can be easy to retrieve data from anywhere at any time.
2. Cloud Contact Software
Fielding a great customer experience alone is an important reason to have a cloud contact center. As a retail business, your customer is one of the essential reasons why you exist. It goes beyond your genius product or your revolutionary management.
How you treat your customers determines how they patronize you and their loyalty to your business in the long haul. And this is why customer experience and customer engagement are often atop the list when it comes to measuring a company’s CRM efforts.
Managing customers in the internet age with improved access, abundant information, and many choices isn’t an easy task. However, the benefits of a cloud contact center solution are endless. A call center software can help to ensure greater reliability and quality management of customer queries. Your contact center may also come with an integration of all digital channels so that your business is still covered regardless of your customer’s varying social media platforms or channel of choice.
For some businesses, customer expectations often run up far ahead of business solutions and CRM efforts. Some of the queries can be a little too frustrating. Take, for instance, having several shoppers demanding delivery status while your tracker does the job just fine. But not attending to these queries will likely mar your shoppers’ experience, and they may take their business elsewhere.
3. Accounting Software
The last decade has seen an upsurge in e-commerce platforms. In 2020, the global e-commerce market crossed $10 trillion in value. This is mainly due to technological advancements and the increasing strive for convenience by online shoppers. The global COVID-19 pandemic also came with its own prospects for the e-commerce industry. The likes of Amazon tripled profits, while downsizing was all other industries could boast of.
As shopping volumes increase, the pressure on your accounting team may be too much to bear. Having accounting software to pull your weight in meeting all the additional demands is essential. Accounting software is also a great way to streamline tax filing, so you don’t get in trouble with IRS.
This year presents the dawn of a new decade, with the future of e-commerce shining even brighter. For industry players seeking scalability, financial accuracy is vital. Even more so is the need to access financial information and leverage it for more investment and growth.