The modern company is deeply embedded into the technological fabric of the world. From hair salons to EV-makers, the march of technology has been relentless. No company has been left untouched as software has eaten the world. Many of the tasks that technology handles on behalf of businesses are critical. Some are not. The rise of cloud computing, the saturation of the mobile device market, the emergence of social media marketing, and other trends, has made the use of technology by businesses more natural than ever. The research shows that those businesses who use managed IT services are incredibly valuable.
The role of a managed IT service provider is to manage the IT needs of clients in a way that “helpdesk” support simply cannot. These services use the data they acquire and deep experience they have, to gain powerful insights about a business’ IT needs and make corresponding service suggestions to their customers. They do not offer cut-and-paste solutions. Their solutions are tailored to the very specific needs of each client. This gives companies advantages that drive their valuations forward.
Performance and productivity as seen through revenue numbers, is one of the key drivers of firm valuation. Managed IT services can unearth very granular insights into the needs of their clients such that their clients can find levels of performance and productivity they never knew were possible. Each insight may not be earth-shattering on its own, but the compound effects of small improvements can result in massive improvements over time. A 1% improvement every day is a 37.78% improvement over a year. Sustained marginal gains are big gains.
Managed IT services can leverage their superior infrastructure and skill to provide more robust services than a company is typically able to provide for itself. The inverse of this will make the point: if a company experiences downtime in terms of its IT needs, that can cost the company a lot of money and cause many other problems. Because managed IT services can create more extensive and well-staffed infrastructure than even a big firm, they are better able to prevent downtime than their clients. They are also able to work on faults much more competently and aggressively than their clients can. And even when a client is well resourced enough to contemplate managing its own IT needs, this comes with massive overhead costs that it simply does not need.
Managed IT service companies can trigger many benefits, such as better staff productivity, better customer satisfaction, reduced security risks, more seamless compliance with regulations, flexibility with adding new software and equipment, more employee efficiency, higher network response times, and more uptime.
Your company has to decide what kind of IT services it needs in order to find those extra levels of performance and productivity. They can choose between managed IT services, cloud-based IT services, and outsourced IT services to fulfill their IT needs. To determine which of these services your business needs, you need to conduct an IT 360 and study your business’ existing technology infrastructure and see which types of services are the best fit for your business based on that assessment. Perhaps your business matches the best wedding event space with the right couples, and you need a managed-IT service to troubleshoot IT problems on your website. Whatever your needs, you need to assess the state of your infrastructure before you make a determination on what service you need.